Frequently Asked Questions
No. The damage to the Insured's own vehicle is not covered by Traffic Insurance Policy. It covers the bodily and material damage done to third parties by the cause of using the vehicle.
No. Car Insurance Policy covers the damage to the Insured's own vehicle. However, for the part of the damage to the other car/third parties over traffic insurance policy, voluntary financial liability coverage of the car insurance may be paid to the third party within the limits.
No. Car insurance policy does not change hands. Policy is cancelled and the premiums on daily base are returned to the Insured. The new owner of the vehicle may buy a new insurance policy if he/she wishes.
The only thing to do is call Customer Services on 444 0 466. Our customers may benefit from ambulance service within the scope of assistance services.
In case of damage to house, workplace or vehicle, you can call Customer Services on 444 0 466, give notice of claim and have detailed information on the process.
Yes. You can track the status on files of car insurance and traffic vehicle damage from file monitoring under the Online Transactions menu.
Assistance coverage is added to the coverage in the policy for a fee on customer's demand. If there is the expression "Assistance" in the Coverage and Premiums part of your policy, it means you have the related coverage.
To benefit from Rent-A-Car service, an incident covered by car insurance has to occur and the time period of repairing should be over than 24 hours. If these requirements are met, customers can benefit from Rent-A-Car service maximum 7 times per incident, and maximum 3 times a year as stated in the assistance clause.
By calling ERGO Sigorta Customer Services (444 0 466).
You can go to the nearest agency of ours. You can find the contact information about our agencies online or through our Customer Services (444 0 466) line.